How we work?

How does Pocketpills work?

(we're so glad you asked)

Online Convenience

Manage your medications and consult with pharmacists from the comfort of home.

Discreet Packaging

All medication is delivered inside a plain delivery box for your privacy.

Free Delivery*

Your medication is delivered straight to your door, as soon as the same day, at no extra cost.

Upload your prescription

Prescriptions are our bread and butter

(we don't eat them, we're just really good at filling them)



Transfer a prescription

We contact your old pharmacy to get your prescriptions and automatically refill them, so that you continue to receive your medication without interruption.


Set up a new prescription

The next time you visit the doctor's office, have them fax your new prescription directly to us. We'll make sure you get your medication right away.

We sort out details for you

We do the legwork for you

You do enough running around, so leave the nitty gritty to us. We'll speak with your doctor and coordinate with your insurer to help cover costs.

We work on your order the same day

Our pharmacists ensure the accuracy of your medication*

Your medications are on the way

Get back to your life. Your medication is on the way.

Our pharmacists will contact you when it's time to schedule your delivery and answer any questions you may have.

Your shipping is always free

You can track your order online

Make the switch to Pocketpills

Prefer to sign up over the phone?
Our care team can't wait to take your call!

+1 855-950-7225

Still have questions?

That's okay, we still have answers

  • Do I need a valid prescription (Rx) to order prescription medication?

    Yes, you need a valid prescription from a Canadian prescriber to buy medication requiring prescriptions. Prescription medication is also known as Rx medication. You will sometimes see this legend, “Rx”, on your prescription. If you need a new prescription, let us know via phone or live chat, and we can help connect you with a doctor who can help you.

  • How can I refill my medication?

    We coordinate with your doctor and insurance company to make sure you never run out of the medication you need. We’ll remind you to schedule a delivery when a refill is ready, and you can opt into automatic refills online, in the app or by calling us at 1-855-950-7225.

  • Is Pocketpills free? How much does it cost?

    Yes, the services we provide at Pocketpills are free! Your copayment stays the same, and there are no hidden delivery or service fees. We’ll transfer your prescriptions from your old pharmacy, investigate savings and hand-deliver your prescriptions at no extra cost.